Having the right team of employees to help you run your store is a crucial piece of the business ownership puzzle. Sometimes franchisees struggle to find the right team members that will create a positive and knowledgeable experience with their customers. Don't fret; this doesn't have to be you! By following some simple tips, you can ensure you'll be a successful franchise owner.
Franchise support for hiring employees
When it comes to recruiting new talent, don't be afraid to lean on your franchise for support. Pinch A Penny supports our franchisees by helping them post jobs on social media, providing a pre-designed hiring package, and including hiring callouts on our website for every store. Each franchisor is different, so be sure to check with yours to see what they have to offer!
Provide detailed job descriptions for your hiring needs
In some circumstances, less is more, but not when it comes to job descriptions! It's easier to target the right talent when you've provided a job description saying exactly what you need from a new employee and what their job duties will entail. You'll save yourself the time of interviewing applicants who don't have the skills you are looking for by being upfront about your requirements.
Streamline your interview process for potential employees
When interviewing several applicants for a position, it can be helpful to have a list of questions you know you want to touch on with each one. Those questions may include:
- What are your short-term and long-term career goals?
- What motivates you in the workplace?
- Why are you leaving your current position?
- What do you consider to be your most significant achievement?
- How would your previous employer describe you?
- Was there ever a time you made a mistake when helping a customer, and how did you fix it?
If the conversation is going well, you will likely find that you are asking additional questions that are not predefined, and that's ok! But having a set list ensures that you are gathering a minimum amount of information from each applicant you interview.
Establish pay structure and benefits for your employees
When it comes down to it, your applicants will want to know exactly what is in it for them. A solid pay structure detailing hourly rates or salary, incentive programs, and scheduled performance and merit reviews can help eliminate awkward conversations in the future.
Hire employees that fit your team's vibe and culture
If you've ever been part of a team that doesn't quite click, you know firsthand how important it is to find the right fit. Being sure that the person you hire fits your team's vibe will boost morale for everyone. Happy employees work harder and provide a better experience for your customers.
Limit future hiring needs by retaining current employees
The simplest way to limit your hiring needs is to care for your current employees and provide them with a workplace that encourages them to stay! At the very least, be sure that you are providing your current employees with:
- Thorough job training
- Team culture
- Performance recognition
- Advancement opportunities
Just as we train our franchisees to prepare them for running their new stores, you should also offer an extensive training program to your staff. Not only will this reduce your employee turnover, but it will also help to drive the sales and reputation of your entire business, resulting in higher revenue for your store. It's a win-win!
Promote existing employees within your franchise
Nobody wants to stay in the same position forever. By providing advancement opportunities within your franchise, you limit the need to hire hard-to-find team members with more experience and knowledge than entry-level employees. When your existing employees are rewarded promotions, it shows your team that you value and respect their contribution to your business.
Hiring the right team can make or break a business's success. Here at Pinch A Penny, we are proud to celebrate over 45 years of success and growth with our franchisees. If you'd like to know more about being your own boss and how we support our store owners every step of the way, Pinch A Penny's franchise development team is ready to answer your questions and get you on your way! What are you waiting for? Dive on in!
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